Privacy Statement

Simukai Coaching Pty. Ltd is the responsible party for the personal information processed through this website and in the course of providing coaching services.

Website:

simukaicoaching.com

Information Officer:

Shireen Maharaj

Email:

shireen@simukaicoaching.com

Depending on how you interact with us, we may collect contact details, booking form details, analytics data, testimonials you choose to provide, payment-related information, CVs or professional background information, and information shared in connection with coaching enquiries or services.

We collect personal information directly from you when you complete forms on our website, schedule an introductory call or coaching session, subscribe to updates, contact us by email, phone, WhatsApp or other channels, make a payment, or provide information as part of a coaching engagement. We may also collect limited technical information automatically through cookies, analytics tools, and website functionality.

We use personal information to respond to enquiries, arrange introductory calls and coaching sessions, provide coaching services, process payments and invoices, manage our client relationships, improve our website and services, and comply with legal, tax, regulatory, or professional obligations.

We process personal information only where permitted by law, including where processing is necessary to provide requested services, take steps at your request before entering into an agreement, comply with legal obligations, pursue legitimate business interests in a reasonable and lawful manner, or where you have given consent.

Our website may use analytics tools to understand how visitors use the site, improve functionality, and support a better user experience. You can manage cookie settings through your browser, although disabling certain cookies may affect website performance.

We may communicate directly with you via email or WhatsApp in order to deliver coaching services. We do so only where you have provided such information for that purpose.

In some circumstances, you may choose to share sensitive or personal wellbeing information as part of a coaching engagement.

We will only process this type of information where it is reasonably necessary. It will be handled with appropriate care and confidentiality, and processed in accordance with applicable law.

We may use trusted third-party service providers to support our website and business operations, such as website hosting, scheduling tools, analytics providers, email platforms, communication tools, payment processors, cloud storage, and customer relationship management systems. These providers may process personal information on our behalf under appropriate contractual and security obligations. We do not sell your personal information.

Some of the service providers we use may store or process personal information outside South Africa. Where this happens, we take reasonable steps to ensure that your information remains protected and that any cross-border transfer is carried out in accordance with applicable legal requirements.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain records, meet legal or tax requirements, and manage our professional obligations. Where appropriate, information is securely deleted, destroyed, or de-identified when no longer required.

We take reasonable technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. If we become aware of a security compromise affecting personal information under our control, we will take the steps required by applicable law, including notification where necessary.

Subject to applicable law, you may request access to your personal information, ask for correction or deletion of inaccurate or unlawfully held information, object to certain processing, or withdraw consent. To exercise these rights, please contact the Information Officer using the details above.

If you believe your personal information has been processed unlawfully or in a way that infringes your rights, please contact us first so that we can try to resolve the concern. You also have the right to lodge a complaint with the Information Regulator of South Africa.

We may update this Privacy Statement from time to time to reflect changes in our services, operations, legal obligations, or privacy practices. The latest version will be made available on our website.